Cancellation policy

Some items in our store may be offered as subscriptions, pre-orders, or try-before-you-buy purchases. This cancellation policy explains how to modify or cancel such purchases.

Subscriptions
When you subscribe, you will receive recurring deliveries. These are based on the subscription duration and frequency you selected.

Your payment details will be stored securely and you will be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their term. If you do not wish to renew a subscription, you may cancel it.

If you wish to cancel or modify your subscription, you may do so at any time. Your order confirmation emails contain links to your order, from which you can manage your subscription.

Please see our return policy for details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product. We may collect no payment or a partial deposit at the time of order, save your payment method, and then charge the full or remaining amount at a later date.

You may cancel a partially-paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel it, but you may request a full or partial refund. Please see our return policy for details on returns and refunds.

Try before you buy
When you order an item to try before buying it, we authorize your payment method before fulfilling the order. You have a set period of time to decide whether you want to keep the item. Once the trial period ends, if you have not returned the item, we will charge your payment method for the full amount.